1. Log in to the Cloud3 Hub via www.cloud3.ca/login/ 2. Browse the menu bar to Billing >> Manage Credit Card. 3. Update your credit card details. 4. Click the “Save Changes” button.
Category: Billing
Where can I obtain copies of my invoices?
1. Log in to the Cloud3 Hub via www.cloud3.ca/login/ 2. Browse the menu bar to Billing >> My Invoices. 3. Click the “View Invoice” button for the applicable invoice
Where do I send my INTERAC e-Transfer to?
Please send all INTERAC e-Transfer payments to payments[at]cloud3.ca. You will receive an automatic email notification confirming the receipt of your e-Transfer. Note: Please send the security password to us in a separate email.
Why has my account been suspended?
If you are recieving an “Account Suspended” page when trying to access your site, it could be there for a number of reasons, including but not limited to: Lack of payment CPU limit exceeded Bandwidth limit exceeded Violation of our Terms of Service To determine why your account was suspended, please contact our billing department […]
How long does it take to activate my account?
Most of our products are activated immediately after we receive confirmation of payment. If your order included a domain registration, it may take up to 48 hours for the domain to propagate, although this process generally only takes a couple of hours or less. Note: Some products may require additional time to setup and configure.
How do I update my billing address?
1. Log in to the Cloud3 Hub via www.cloud3.ca/login/ 2. Browse the menu bar to Account >> My Details. 3. Update your billing address. 4. Click the “Save Changes” button.
Do I need a PayPal account to use the PayPal gateway?
You do not need a PayPal account to use PayPal as a payment gateway. Simply select the PayPal payment method during the checkout process and then select the “I don’t have a PayPal Account” option when you are forwarded to the PayPal payment site. This will enable you to pay with a credit or debit […]